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Inside Sales Coordinator

Company: LaserStar Technologies Corporation
Location: Arcadia
Posted on: January 15, 2022

Job Description:

Administrative Coordinator / Inside Sales

We are looking for a qualified Administrative Sales Coordinator to join our sales team and help us achieve our goals. You will serve as a point of contact for customers with queries about products, spare parts, orders and deliveries and provide support for sales representatives.
Our ideal candidate has a deep knowledge of customer service best practices. Our expectation is that you have exceptional organizational skills and enjoy being part of a team.

The Administrative Sales Coordinator will answer incoming phone calls to ensure the customers calling in will be answered by a "live" person, minimize the phone calls going to voice mail and direct the call to the appropriate department. -The Admin Coordinator will follow up on tasks and ensure responses are received. -The individual must be able to work as a member of a team. The individual will work with and support the Service Department, Sales, Education, Application Engineering, Engineering and the Manufacturing departments as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. -Other duties may be assigned.

Heavy customer interface via e-mail, phone and fax.
Direct calls to the appropriate department for action and response.
Assist sales managers and independent sales representatives as needed.
Process, invoice, and coordinate shipment details for quotes and orders as required.
Coordinate shipping & freight for vendor items in support of the purchasing department.
Support and enter eStore transactions. -Assist clients with FAQ's for the eStore.
Monitor incoming emails and follow up to ensure the emails are being responded to within the expected time.
Issue Warranty orders and RMA's as required.
Follow up with the customer and technician on delinquent warranty invoices and RMA's.
Directly enter customer phoned in orders as required.
Resolve credit card and payment issues with customers as required.
Assist in sales admin and marketing dept activities as time permits.
Assist in service department campaigns.
Perform any other tasks as assigned by Department Leader or designee

QUALIFICATIONS

Bachelor's Degree in Business/Finance or equivalent experience is a plus
Good phone, oral, and written communication skills
3-5 years' experience in customer service or other sales and order entry activities.

Previous experience working with an Order Entry / CRM system such as Winman or similar.
Proficient in Microsoft Office (Word, Excel, Outlook and PowerPoint).
Must be able to work independently as well as in a team environment.
Mathematical skills: ability to calculate figures and amounts such as proportions and percentages.
Be a team player able to work with and support other departments and interact positively with co-workers, customer and suppliers.

CERTIFICATES, LICENSES, REGISTRATIONS
Valid Drivers License and clean MVR record & BCI record is required.

PHYSICAL DEMANDS
Must be able to sit and work at a desk using a computer, telephone and other office equipment for the day.

WORK ENVIRONMENT
Primary work is in an office and service area environment. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

COMPENSATION: -Commensurate with experience. Please contact company.

BENEFITS: - LaserStar Technologies provides a generous benefit package that includes medical & dental plans with competitive co-pay premium rates; company-paid life insurance, telemedicine; optional life insurance, time off benefits after 90 days which increases with tenure; bereavement leave; 401(k) matching program and more!
This position is available at the following LaserStar location:

LaserStar Technologies Corporation
California (Sales, Applications & Training Center)
20 East Foothill Boulevard, Suite 128, Arcadia, CA 91006 USA

Keywords: LaserStar Technologies Corporation, Arcadia , Inside Sales Coordinator, Sales , Arcadia, California

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