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Regional Technical Service Representative

Company: LaserStar Technologies Corporation
Location: Arcadia
Posted on: January 13, 2022

Job Description:

Regional Technical Service Representative Position DescriptionLaser Welding & Marking Product Lines -The Regional Technical Service Representative will perform service activities in the assigned region for the assigned product line(s). -The individual is required to live within the assigned territory and support current and new customer accounts. - -Responsibilities include maintain complete technical knowledge of the assigned products lines, communicate with existing clients, troubleshoot, perform failure analysis, configure quotations, track service work-orders, physically perform -equipment repairs, travel within the territory for day or overnight trips . -ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. -Other duties may be assigned.

  • Establishes and maintains contact with existing customers and actively participates in service effort to support all clients.
    • Travel throughout assigned region to call on regular and prospective customers to service equipment. -Travel time could be up to 50% during the year.
      • Quote pricing and relay information to all pertinent parties. -Develop, track and ensure that quotations are completed and sent out to the customer on a timely basis. -
        • Develop, complete and submit all service orders.
          • Estimate date of delivery to customer, based on knowledge of service repair and delivery schedules.
            • Turn in all reports such as call reports, expense reports.
              • Train and certify dealers and customers on service skill sets when required.
                • Enter new customer data and other service data for current customers into computer databases.
                  • Develop and maintain relationships with existing and new clients.
                    • Serve as the liaison between the company and the customers in the territory.
                      • Maintain and care for the company vehicle (if applicable), products in consignment, and other company property.
                        • Attend training sessions or seminars and service as required by management.
                          • Travel to remote corporate locations as needed to obtain additional training and instruction.
                            • Other duties as assigned by the Executive in Charge of the Service Department or designee.

                              QUALIFICATIONSTo perform this job successfully, the candidate must have 3+ years of previous service experience in laser systems or HVAC or other electromechanical equipment. -Candidate must be able to travel, including overnight trips or longer. -Candidate must be proficient or capable of using computers and various word processing, database, spreadsheet, sales software (Windows).
                              EDUCATIONDegree in Engineering or Electronics
                              CERTIFICATES, LICENSES, REGISTRATIONSValid Drivers License and clean MVR record & BCI record.
                              PHYSICAL DEMANDSMust be able to lift and move equipment (lift up to 50 lbs), the ability to transport equipment on roadways, off roadways, in the field, and during inclement weather, etc. -Must be able to travel overnight or longer. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. -Reasonable accommodations may be made to enable individuals with disabilities to execute the necessary functions.
                              WORK ENVIRONMENTTravel is predominantly via automobile and by air. -The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. -
                              COMPENSATION: -Commensurate with experience. Please contact company.
                              ---BENEFITS: - LaserStar Technologies provides agenerous benefit package that includes medical & dental plans with competitiveco-pay premium rates; company-paid life insurance, telemedicine; optional lifeinsurance, time off benefits after 90 days which increases with tenure;bereavement leave; 401(k) matching program and more!This position is available at the following LaserStar locations: -LaserStar Technologies Corporation20 East Foothill Boulevard, Suite 128Arcadia, CA 91006

Keywords: LaserStar Technologies Corporation, Arcadia , Regional Technical Service Representative, Sales , Arcadia, California

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