Senior Site Administrator - Arcadia, CA
Company: UnitedHealth Group
Location: Arcadia
Posted on: March 16, 2023
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Job Description:
Combine two of the fastest-growing fields on the planet with a
culture of performance, collaboration and opportunity and this is
what you get. Leading edge technology in an industry that is
improving the lives of millions. Here, innovation is not about
another gadget; it is about making health care data available
wherever and whenever people need it, safely and reliably. There is
no room for error. If you are looking for a better place to use
your passion and your desire to drive change, this is the place to
be. It's an opportunity to do your life's best work.(sm)
The Manager II functions as an integral member of the team and
under minimal supervision, provides direction, inspiration and
counseling to teammates. Monitors workflow functions, outcomes,
customer satisfaction, and quality measures of the facility with
the result of meeting or exceeding the established financial and
other objectives set in cooperation with the Regional Operations
Director.
Primary Responsibilities:
Consistently exhibits behavior and communication skills that
demonstrate our company's commitment to superior customer service,
including quality, care and concern with each and every internal
and external customer
Provides overall direction and guidance to clinical and
administrative team of staff, supervisors and/or managers
Communicates organizational objectives and vision to the team
Assists supervisors and managers with the development and
implementation of departmental goals, policies, procedures, budgets
and reporting tools
Promotes a team approach to delivering quality, cost-effective care
to where patient satisfaction is the primary goal
Prepares annual capital equipment and operating budgets for the
Health Center. Monitors departmental activities and justifies
variances when necessary. Implements effective tools to improve
operational efficiencies and control costs
Ensures the coordination of provider schedules and the scheduling
of patients. Monitors appointment availability and implements
changes as needed
Works in conjunction with designated lead physician and regional
team to enhance provider satisfaction. Assists in resolving
provider-related issues when necessary
Monitors the impact of growth on the facility's existing space plan
based on projected enrollment, visits and utilization. Proposes,
plans and directs facility expansion and enhancement projects when
required. Maintains a professional facility appearance that meets
patients' expectations
Enhances Health Center visibility through community involvement
Participates actively on organizational and ad hoc committees as
needed
Reports progress, operational issues, organizational opportunities
and threats to the regional team on a monthly basis or as
needed
Monitors patient satisfaction through various programs such as the
formal complaint process, new patient survey, etc. Responds as
appropriate
Works toward ensuring customer service standards are met
Ensure staff compliance with all our company policies and
procedures
Uses, protects, and discloses our patients' protected health
information (PHI) only in accordance with Health Insurance
Portability and Accountability Act (HIPAA) standards
Performs additional duties as assigned
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.
Required Qualifications:
Bachelor's degree or demonstrated equivalent experience
3+ years of leadership experience (supervisor and above) with
direct reports
Some healthcare industry experience within managed care and/or
medical group operations environment
Intermediate level of experience with Microsoft Suite
Preferred Qualifications:
Master's degree or demonstrated equivalent experience
3+ years in healthcare management
To protect the health and safety of our workforce, patients and
communities we serve, UnitedHealth Group and its affiliate
companies require all employees to disclose COVID-19 vaccination
status prior to beginning employment. In addition, some roles and
locations require full COVID-19 vaccination, including boosters, as
an essential job function. UnitedHealth Group adheres to all
federal, state and local COVID-19 vaccination regulations as well
as all client COVID-19 vaccination requirements and will obtain the
necessary information from candidates prior to employment to ensure
compliance. Candidates must be able to perform all essential job
functions with or without reasonable accommodation. Failure to meet
the vaccination requirement may result in rescission of an
employment offer or termination of employment
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. So when it comes to how we use the world's
large accumulation of health-related information, or guide health
and lifestyle choices or manage pharmacy benefits for millions, our
first goal is to leap beyond the status quo and uncover new ways to
serve. Optum, part of the UnitedHealth Group family of businesses,
brings together some of the greatest minds and most advanced ideas
on where health care has to go in order to reach its fullest
potential. For you, that means working on high performance teams
against sophisticated challenges that matter. Optum, incredible
ideas in one incredible company and a singular opportunity to do
your life's best work.(sm)
Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity/Affirmative Action employer and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are
required to pass a drug test before beginning employment.
Keywords: UnitedHealth Group, Arcadia , Senior Site Administrator - Arcadia, CA, Other , Arcadia, California
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