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Operation & Customer Support Coordinator (FT)

Company: iKRUSHER, Inc.
Location: Arcadia
Posted on: January 27, 2023

Job Description:

Job Purpose:IKRUSHER is looking for a talented individual to join the operations team to help our fast-growing company build a better customer retention system and provide strong support on business operations. If you are an exceptional communicator with excellent organizational skills and enjoy the sense of accomplishment through helping customers and colleagues to troubleshoot problems and engaging in other different operational tasks, then this is the position for you. In this role, you will have to handle various kinds of tasks, including complaints or inquiries from customers and salespersons. You must be a fast learner and acquire adequate knowledge of our products and services through training and experience accumulation as soon as possible. You must have excellent communication skills and be able to explicitly explain all the Whys and Hows to our customers and salespersons. In addition, you will also need to wear multiple hats in this operational position, for example, assisting the manager in day-to-day inventory management, coordinating and managing project tasks to ensure project delivery within allotted budget and timelines, assisting in policy implementation, creating, and maintain operations documents/paperwork, and provide training service to colleagues. Also, you will be a liaison between the sales team and the factory in China.Duties and Responsibilities:

  • Communicating with customers and salespersons in person, or by phone call, emails, chats, meetings, etc.
  • Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Taking apart some defective samples to troubleshoot the problem as needed.
  • Demonstrate initiative to follow up and close those complaint cases with proper resolutions.
  • Complete the necessary documentation and facilitate reports on all cases handled.
  • Engage in different projects simultaneously while efficiently creating and updating present projects' related paperwork or progress sheet in an organized fashion.
  • Monitor inventory levels and communicate shipment schedules with factories in China to ensure on-time delivery.
  • Handle miscellaneous tasks per requests.
  • Supporting the operations manager with the enforcement of company policies and standards.
  • Create and maintain clear and accurate operations documents/procedures for reference purposes.
  • Work collaboratively with the team and other departments in the company to solve complaints or facilitate project progress including associates in our manufacturing facility in China.
  • Provide training to colleagues regarding new products, new systems, or new policies.Qualifications:
    • Bachelor's Degree or equivalent years of experience preferred.
    • Excellent communication skills, including verbal, written, and listening (MUST HAVE); Bilingual (English & Mandarin Chinese) required, both verbal and written.
    • Excellent computer and typing skills (MUST be able to type 50+ WPM); Skillful in Microsoft Office (i.e., PowerPoint, Excel, Word, MS Outlook, MS CRM Dynamics).
    • Good time management, prioritization, and multitasking abilities.
    • Ability to gauge, adapt and respond to different types of personalities.
    • Have empathy and patience; be self-motivated and emotionally stable.
    • Want to learn about our products (FMCG electronics) and have the desire to become an expert?
    • Have adaptability and can adjust to constantly changing workloads.
    • Results-oriented and self-driven work ethic.
    • Excellent collaboration and teamwork skills.
    • Going one step ahead in position and can evaluate information that's been collected and make useful suggestions to the superior on better practices or procedures.
    • Be proactive in figuring out the answer yourself instead of waiting for somebody else to provide it.Job Details:
      • Working Conditions: The position works in an office environment.
      • Physical Requirements: Sitting, standing, and repetitive use of hands or arms - no requirement for lifting.Benefits:
        • Medical, dental, and vision benefits 1st of the month after 60 days of employment.
        • Sick pay is eligible after 90 days of employment.
        • 7 paid holidays per year.
        • Paid vacation after 1 year of employment.
        • Eligible for company 401k plan after 90 days.iKrusher is an equal-opportunity employer. We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status

Keywords: iKRUSHER, Inc., Arcadia , Operation & Customer Support Coordinator (FT), Other , Arcadia, California

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