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Director,IPA Operations

Company: Optum
Location: Arcadia
Posted on: July 20, 2021

Job Description:

Owns Regional IPA operations and P&L management for ~$200-400M revenue line of business.

Cultivates and establishes meaningful relationships with IPA Physician partners.

Negotiates provider, specialty and hospital contracts on behalf of Optum and partners.


Responsible for planning, directing, coordinating and supervising the functions and activities of the IPA primary care network(s) and specialty delivery networks at OptumCare. Directs a team of managers and provider relation teammates to drive clinical and financial outcomes, ensure enrollment growth and retention, patient satisfaction, and superior provider/partner relationships.

Essential Functions:
• Consistently exhibits behavior and communication skills that demonstrate OptumCare commitment to superior customer service, including quality, care and concern with each internal and external customer.

• Partner with providers to drive differentiated clinical results with coordinated provider communication, actionable reports, and effective management process

• Develops and maintains service excellence with partner providers through effective communication, coordination, and follow through

• Creates and drives strategic growth projects within the region and works collaboratively with other departments as needed to execute those plans.

• Manages direct reports to ensure that they are meeting performance expectations and provides leadership and direction to them. Performs counseling as necessary.

• Implements and manages departmental budgets.

• Drive special projects to improve operations throughout OptumCare CA network.

• Develops and implements plans to enhance regional provider satisfaction and performance.

• Develops programs and coordinates with central clinical teams to assure that outpatient and/or inpatient utilization is directed in a way that minimizes cost and maximizes quality and continuity of care

• Administers all IPA incentive plans including input on plan design, producing plan documents, provider education and payouts.

• Facilitates provider and staff education including community meetings, lunch and learns, provider office in-services, and other targeted in-services as necessary.

• Work closely with the physician leadership of the IPA to garner support for IPA initiatives and get their feedback as to what initiatives will be most successful.

• Preferred: Master's Degree, MBA

• Minimum: Over 5 years and up to including 10 years of management or finance or business development experience

Knowledge, Skills, and Abilities:
• Computer savvy
• Strong technical skills with Microsoft applications (Word, Excel, PowerPoint)
• Knowledge of healthcare
• Excellent verbal and written communication skills
• Interviewing and interpersonal skills

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Here you’ll find incredible ideas in one incredible company and a singular opportunity to do your life's best work.(SM)

Diversity creates a healthier atmosphere: Optum and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Optum and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Arcadia , Director,IPA Operations, Other , Arcadia, California

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