OVERVIEW OF POSITION:
Responsible for performing patient-oriented procedures under the
supervision of a clinician, Registered Nurse (RN) or Licensed
Vocational Nurse (LVN) to ensure safe and appropriate care.
Consistently exhibits behavior and communication skills that
demonstrate Optum's commitment to superior customer service,
including quality, care and concern with each and every internal
and external customer.
Closely monitors patient safety at all times (i.e. does not
leave patient on an exam table unattended) and participates in
Optum fall prevention program.
Complies with Optum sharps safety program at all times (i.e.
only using devices with safety features and employing safe work
Anticipates the needs of the clinician and carries out
Checks Electronic Health Record (EHR) for patients' arrival
status and escorts patients from waiting area to exam rooms.
Obtains, records, and reports vital signs and any other
pertinent patient information for the RN, LVN, or clinician.
Performs ear lavage, EKG, spirometry, injections, peak flows,
pulse oximetry, breathing treatments, suture removals, wound
dressings, vision / hearing tests, urine pregnancy tests, urine
dips, blood glucose testing, and blood hemoglobin (hemocue)
Performs phlebotomy and processes lab specimens (i.e. 24 hour
urine, wound cultures obtained by clinician, biopsy specimens
obtained by clinician, etc.), maintains lab specimen logs as
appropriate and any other procedures and screening permitted by
scope of practice.
Assists clinician with procedures (pap smears, laceration
repairs, other minor surgical procedures) and may assists with more
complex department specific specialty procedures (i.e. vasectomies,
cystoscopies, thoracentesis, sigmoidoscopies, bunionectomies, joint
aspirations, lance surgery, photo therapy, visual fields,
pachymetry testing, etc.).
Within scope of practice, performs patient-related procedures
under the supervision of a clinician, RN Manager, RN Supervisor,
Care Team Supervisor, or LVN.
Maintains and cleans exam / treatment areas, specimen processing
areas, and medical equipment.
Transports dirty equipment and performs appropriate cleaning and
disinfecting, autoclaving and cold sterilization and maintains
autoclave, cidex, and A-test logs.
Cleans and stocks exam rooms, treatment / procedure rooms,
specimen processing areas, and nursing stations.
Performs medication administration within scope of practice and
documents administration of medications and procedures in EHR.
Maintains monthly logs for medications and sample medications,
by checking for expired medications (refrigerated and
Maintains monthly logs for expired medical and lab supplies.
Maintains yearly logs for expiration logs for Preventative
Maintenance (PM) as needed.
Performs EKG reconciliation and ensures confirmed EKG’s are seen
Maintains and follows up on Abnormal Pap Log at least monthly,
if not weekly.
Instructs patient on lab, radiology, and other procedure /
Participates in visit closure with patient and clinician by
explaining next steps for lab, X-ray, referrals, Durable Medical
Equipment (DME), etc.
Escorts patients to any ancillary services as needed.
Facilitates the transfer of pertinent patient information
between site and referred specialists, hospitals, Urgent Care
Centers, ancillary testing facilities, etc.
Forwards all pre-op information to hospital surgeon.
Participates in scheduling specialty procedures (biopsies, minor
Maintains referral tickler file / log as appropriate.
Maintains cancer / melanoma patients' follow up appointments per
Tracks specialty procedures / patient volume on a daily basis
Verifies with referral portal for approved or denied
appointments and follows up by scheduling patients.
Enters "No shows" into IDX, and performs "No Show" follow up
Works bump list.
Maintains immunization records and updates EHR (including
California Immunization Registry (CAIR)).
Assists with the completion of appropriate forms (DMV,
Updates patient demographic information in IDX.
Performs patient record audits.
Answers, directs, and follows up on incoming calls.
Takes messages for clinician and other department members as
Calls patients as requested by clinician.
Distributes incoming correspondence (faxes, consult notes, test
Handles prescription refills as scope of practice.
Participates in handling patient concerns, forwards concerns to
supervisor and responds to patient complaints when appropriate.
Assists with Quality Metrics; Comprehensive Health Assessment
Programs (CHAPS) formally HCC research, telephone call procedures,
and patient follow up procedures.
Participates in Quality Improvement projects.
Participates in preparing department for internal and external
site audits (facility site review) from SCAN, DHS, etc.
Participates regularly in site teammate and department
Cross-trains into Care Team Member 1 and 2 positions when
May assists with site marketing activities (i.e. health fairs,
senior Olympics, flu clinics and other events).
Adheres to Standard Precautions and safety policies and
procedures at all times.
Uses, protects, and discloses Optum patients’ protected health
information (PHI) in accordance with Health Insurance Portability
and Accountability Act (HIPAA) standards.
Assists clinician and licensed nursing teammates in responding
to patient emergency situations as per Emergency Response
Assists with beginning and end of day controlled substance count
and document with licensed teammate upon completion of controlled
substance count training.
May administer controlled substances upon completion of
controlled substance training.
Frequently monitors overdue orders and follows approved process
to address the orders.
Assists with Meaningful Use (MU) initiative by encouraging
patients to sign up for Follow My Health (FMH), obtaining patient’s
email addresses, updating smoking status, and other
Assists clinicians with medication reconciliation per
Uses approved standing orders to perform, order test and update
Assists with entering referrals in electronic health records EHR
for clinician to authorize.
Enters medical billing charges for services rendered in EHR.
Provides direct patient care as needed.
Attends in all mandatory Clinical Teammate Orientation (CTO)
(both instructor led and online courses), Annual Clinical Updates,
and Skills validation including those that could be held after
working hours including the weekend.
Ensures all Patient Intervention Reports (PIR) have been
reviewed and actions.
Cross trainings to work in other departments or other duties as
assigned by supervisor /management.
Performs additional duties as assigned.
A high school diploma, G.E.D. or equivalent. Includes
special certification required for specific jobs.
Graduate of an accredited Medical Assistant program.
Basic Life Support for Providers by American Heart Association
(AHA) – (100% online certification is not acceptable).
Certified Medical Assistant (CMA) preferred.
Up to and including 1 year of experience.
Previous Medical Assistant work experience.
KNOWLEDGE, SKILLS, ABILITIES:
Ability to demonstrate basic medication administration
Manual dexterity to use / handle equipment and instruments.
Knowledge of infection control standards and utilization of
Personal Protection Equipment (PPE).
Ability to perform essential job functions using proper body
Basic Life Support for healthcare providers.
Computer literate (i.e. logging on to computer, usage of
keyboard and mouse, familiarity with Windows and email
Ability to type 40 wpm.
Excellent verbal and written communication skills with ability
to read, write, speak and understand English clearly.
Customer service oriented.
Ability to concurrently perform multiple tasks.
Careers with Optum. Here's the idea. We built an entire
organization around one giant objective; make health care work
better for everyone. Optum, part of the UnitedHealth Group family
of businesses, brings together some of the greatest minds and most
advanced ideas on where health care has to go in order to reach its
fullest potential. For you, that means working on high performance
teams against sophisticated challenges that matter. Here you’ll
find incredible ideas in one incredible company and a singular
opportunity to do your life's best work.(SM)
Diversity creates a healthier atmosphere: Optum and its
affiliated medical practices are Equal Employment
Opportunity/Affirmative Action employers and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, age, national origin, protected
veteran status, disability status, sexual orientation, gender
identity or expression, marital status, genetic information, or any
other characteristic protected by law. Optum and its affiliated
medical practices is a drug-free workplace. Candidates are required
to pass a drug test before beginning employment.