Technical Support Manager
Company: VirtualVocations
Location: Vista
Posted on: May 20, 2025
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Job Description:
A company is looking for a Manager of Technical Support.
Key Responsibilities
Lead, develop, and coach a team of Technical Support Engineers
(TSEs)
Manage onboarding, mentoring, and ongoing development of team
members
Act as a liaison between Technical Support and cross-functional
teams, including Engineering and Product
Required Qualifications
5+ years of experience as a team lead or manager in a technical
support environment
Bachelor's degree in Computer Science, Engineering, or related
technical field
Technical background in software, including handling escalations
and mentoring teams
8+ years of experience in a technical, customer-facing role
supporting enterprise SaaS products (preferred)
Proficiency in using Salesforce, Jira, and other ticket/case
management platforms (preferred)
Keywords: VirtualVocations, Arcadia , Technical Support Manager, IT / Software / Systems , Vista, California
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