Fiber Network Field Tech
Company: Frontier Communication
Location: Arcadia
Posted on: August 6, 2022
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Job Description:
TITLE: Fiber Network Field Tech
LOCATION: 11633 Clark St., Arcadia, CA
HEADCOUNT: 1
UNION: CWA 9586/4
Internal Posting: 7/12/22 to 7/19/22
Summary
Responsible for tasks assigned by the Company in connection with
service order and repair activity on fiber network facilities
between and including the customer-serving terminal and into the
customers premise, as well as installation activity at the fiber
hub. These tasks may include, but not be limited to, installation
and maintenance of voice and data and video equipment and/or
service at the customer premise, in addition to providing revenue
enhancing offers to the customer. Perform other duties as
required.
General Duties
Duties include, but are not limited to, the following:
A. Installs, removes, rearranges, programs, tests, troubleshoots
and maintains fiber network services.
B. Installs and configures routers, set top boxes. May assist with
installation of PC software as needed and ensure proper
configuration of the customers PC. Interacts with the Fiber
Solution Center as needed. May install appropriate inside
wire/cable (such as Cat 5E, Coaxial cable).
C. Installs, maintains and repairs outside and inside fiber
equipment/facilities including inside wiring and fiber jumpers at
the distribution hub. Activates the ONT.
D. Interfaces with customer to negotiate the placement of
equipment, may assist with account registration, e-mail, and web
access, and training the customer on how to use the new equipment.
Ensures the customer is satisfied with the work that has been done.
Responds to inquiries and provides follow-up.
E. Interprets schematic work order drawings to determine job
specifications and installation needs. Orders and/or obtains
required equipment. Effects problem solving where appropriate.
F. Utilizes various test equipment to analyze equipment trouble and
takes appropriate maintenance action.
G. May be required to perform other duties of the Customer Service
Technician II classification.
H. May be required to perform additional duties and tasks as
required by the Company.
Basic Qualifications
A. Tests Results obtained in standard tests for this position must
meet minimum requirements established by the Company, in accordance
with Company policy.
B. Experience Management will designate the experience level for
each vacancy*.
First consideration will be given to an individual who has
successfully held the position of Fiber Network Field Technician,
presently holds the title of Customer Service Technician II or who
possesses the equivalent experience (i.e., other telecommunications
company experience).
Second consideration will be given to an individual who in the last
ten (10) years has successfully held the position of Customer
Service Technician I, Customer Service Technician II, Customer
Service Technician III or Special Equipment Installer, or who
possesses the equivalent experience (i.e., other telecommunications
company experience).
Third consideration will be given to an individual who in the last
ten (10) years has successfully held the position of Cable Splicer,
Communications Specialist, Customer Engineer-Data Applications,
Internal Communications Technician, Public Access Sales Technician,
Collector Maintainer, Senior Communications Specialist, or who
possess the equivalent experience (i.e., other telecommunications
experience).
Fourth consideration will be given to an individual who in the last
ten (10) years has successfully held the position of Buried Service
Wire Technician, Equipment Installer, Equipment Maintainer, Frame
Worker, Line Worker, Plant Construction Installer, or who possess
the equivalent experience (i.e., other telecommunications company
experience).
If there are no individuals who meet the criteria outlined above,
consideration will be given to all other individuals.
C. Medical No medical limitations which prohibit the individual
from performing the essential functions of the job. Reasonable
efforts will be made to accommodate disabled individuals.
D. Must possess, at time of appointment, a valid California class C
drivers license and, if required at the assigned job site, must
demonstrate proficiency in the operation of a vehicle equipped with
standard (manual shift) transmission.
E. Legally required Criminal Records Check Employee will be
required to be fingerprinted and pass the Department of Justice
criminal records screening process in order to ensure that the
employee has never been convicted of a felony, and is not the
defendant in a pending criminal proceeding with respect to an
arrest for any serious or violent felony (as defined in the
California Education and Penal Codes). The Department of Justice
will continuously monitor the employees criminal record while the
employee is employed in this position, and the employee shall be
required to pass such continuous screening in order to retain this
position.
F. Must possess the ability to perceive difference in colors.
G. Must possess the ability to distinguish audible
tones/levels.
H.New hires must be fully vaccinated against COVID-19 by their
start date with the company (or have been granted a religious or
medical exemption accommodation).Required
Keywords: Frontier Communication, Arcadia , Fiber Network Field Tech, IT / Software / Systems , Arcadia, California
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