Program Supervisor II
Company: Volunteers of America Los Angeles
Location: Chatsworth
Posted on: April 1, 2026
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Job Description:
About Us: VOALA Helping Our Most Vulnerable Change Their Life
Stories Volunteers of America Los Angeles is a non-profit human
services organization committed to serving people in need,
strengthening families, and building communities. VOALA provides a
variety of social services to Los Angeles area communities such as
Head Start programs, Upward Bound college prep programs, veterans?
services, homeless shelters, low-income housing program as well as
drug and alcohol rehabilitation. Learn more at www.voala.org . PAY
RATE: $29.88- $31.45 Per Hour BENEFITS: VOALA offers competitive
medical, dental, vision and retirement benefits JOB SUMMARY AND
PURPOSE The Program Supervisor II provides experience-based
competencies and administrative assistance to further efforts of
the program staff to fulfill the contracted goals and objectives.
Program leaders are responsible to meet all program contractual
daily Key Performance Indicators including daily program numbers,
data quality input, note taking, exits indicators and services
provided. DUTIES AND RESPONSIBILITIES Achieve grant objectives by
supervising the program staff, providing expertise, and monitoring
service delivery, while providing information to the Director,
highlighting progress in reaching goals; Coordinate day-to-day
operations of program service providers, overseeing intake,
creation of service plans and delivery of services to clients;
Conducts weekly case conferencing and monthly case files audits to
assure participant records are complete and accurate; Monitor
program compliance to VOALA policies and required procedures;
maintains documentation of all program procedures; Assist Director
with implementing policies, procedures and forms that facilitate
the effective operation of intensive case management and delivery
of high-quality services ? train and mentor staff; Coordinate
outreach and collaboration efforts with community partners and
stakeholders Other duties as assigned ESSENTIAL DUTIES: Services
for this position must be provided on-site. As a result, the
positions supervised by this job description are on-site, and
supervisors / managers / leaders must be on site to provide proper
direction and oversight. PROGRAM OPERATIONS: Responsible for
day-to-day Program efforts, providing guidance and supervision for
staff, budget oversight, project timelines, and anticipated
outcomes; Effectively plans workload of subordinate individuals and
programs; budgets, deploys, and organizes resources. RECORD AND
TRACK SERVICES: Keep and maintain appropriate records of all
services provided to clients, in both hard (paper) and soft
(electronic) files, ensuring records are accurate and matching;
report regularly to Director progress of project timelines.
COORDINATION OF SERVICES: Collaborates with other service providers
to link various programs to community resources and supportive
services. FUNDER FOCUS: Keep comprehensive records of compliance
with Funder and Regulatory requirements. TRAINING AND MENTORING:
Responsible for case management team?s development through:
training, policy and procedure, structured supervision, and
learning collaboratives CHANGE LEADERSHIP: Identifies better,
faster, more efficient ways to achieve the program goals and
objectives. Community Outreach. Other duties as required and may be
subject to change. MANDATED REPORTER As service providers to the
underprivileged and vulnerable in our community, all employees are
considered Mandated Reporters, and must report any instance of
physical or sexual abuse to proper authorities. Qualifications
REQUIREMENTS: Must be able to pass a fingerprint clearance,
background check, including criminal history, personal references,
employment and education verifications Ability to perform under
circumstances of possible emotional stress and conflicts dealing
with difficult, uncooperative, and potentially aggressive clients
as VOALA serves the neediest of the needy in our programs which may
include clients with homelessness, mental-illness, substance abuse,
recently released from incarceration and other challenges.
EDUCATION: Associate?s degree or a combination of relevant
education and experience (2 years). EXPERIENCE: 12 Months of
supervisory experience in a social services organization (leading
programs, projects, or staff) PREFERRED QUALIFICATIONS: Master of
Social Work or discipline related to Program services Prior
experience as a supervisor or team leader managing (5) or more
individuals Experience with managing public contacts (e.g. HUD ESG,
SAMHSA) Experience with report development for public funders
Knowledge about community resources Experience with HMIS and other
relevant databases used by partner service providers Ability to
work with people from various backgrounds and/or limited English
capabilities Volunteers of America is an Equal Opportunity
employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, national
origin, disability, protected Veteran Status, or any other
characteristic protected by applicable federal, state, or local
law. This employer participates in E-Verify as required by the
federal government and will provide the federal government with
your Form I-9 information to confirm that you are authorized to
work in the U.S. If E-Verify cannot confirm that you are authorized
to work, this employer is required to give you written instructions
and an opportunity to contact Department of Homeland Security (DHS)
or Social Security Administration (SSA) so you can begin to resolve
the issue before the employer can take any action against you,
including terminating your employment.
Keywords: Volunteers of America Los Angeles, Arcadia , Program Supervisor II, Healthcare , Chatsworth, California
