Quality Assurance Manager

Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025

Job Description:

A company is looking for a Manager of Quality Assurance - Support.
Key Responsibilities

Develop and implement comprehensive quality assurance policies and procedures
Conduct regular audits and evaluations of call center operations
Provide detailed feedback and coaching to staff to improve performance

Required Qualifications

Proven experience in quality assurance management, preferably in a call center environment
Knowledge of industry standards and regulatory requirements
Proficiency in quality assurance software and tools
Ability to lead and motivate a team
Strong analytical skills

Keywords: VirtualVocations, Arcadia , Quality Assurance Manager, Executive , Vista, California

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