Digital Client Success Manager
Company: VirtualVocations
Location: Vista
Posted on: May 7, 2025
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Job Description:
A company is looking for a Manager, Digital Client Success to
lead a team focused on client success initiatives.
Key Responsibilities:
Lead and build a digital client success team focused on customer
success through digital initiatives
Own the strategy for Gross and Net Retention to ensure client
satisfaction and product usage
Identify upsell and cross-sell opportunities in collaboration with
sales teams to enhance customer relationships
Qualifications:
5+ years of experience in Customer Success or Account Management,
with at least 2 years in a leadership role
Strong experience with low-touch or digital client success
strategies and customer health tools
Proven track record in driving retention, renewals, and customer
growth
Strong analytical skills and experience using customer success
platforms to manage KPIs
Ability to lead and inspire a diverse team in a fast-paced
environment
Keywords: VirtualVocations, Arcadia , Digital Client Success Manager, Executive , Vista, California
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