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Communications Manager

Company: Pacific Clinics
Location: Arcadia
Posted on: May 26, 2023

Job Description:

Who We Serve:

Pacific Clinics serves children, transitional age youth, families, adults, and older adults. We offer a full range of mental and behavioral health services, foster care and social services, housing, continuing adult education and early childhood education programs to Medi-Cal eligible individuals and families. Our diverse staff provides culturally and linguistically relevant services in over 22 languages to our region's culturally and ethnically diverse populations. We provide services in 18 counties across California.

Who We Are:

Pacific Clinics is California's largest community-based nonprofit provider of behavioral and mental health services and supports. Its team of more than 2,000 employees speak 22 languages and are dedicated to offering hope and unlocking the full potential of individuals and families through culturally-responsive, trauma-informed, research-based services for individuals and families from birth to older adults. The agency offers services in 18 counties including Alameda, Contra Costa, Fresno, Kings, Los Angeles, Madera, Orange, Placer, Riverside, Sacramento, San Bernardino, San Francisco, Santa Clara, Solano, Stanislaus, Stockton, Tulare and Ventura.

What We Offer

  • Pay Range: $79,253 - $84,104 year. Compensation may vary based on skills, experience, education, and location.
  • We Offer Medical, Dental & Vision benefits, retirement options, Flex Spending, EAP, and more!
  • Employee engagement and advocacy opportunities to advance our justice, equity, diversity, and inclusion agenda across our Agency and throughout the communities we serve.

    The Position

    The Communications Manager is part of a statewide Public Relations function that develops and implements communication strategies to engage and inspire stakeholders. The communications manager works with assigned regions or business functions to build communications that align with Pacific Clinics' vision and strategy, helping to drive employees' and external stakeholders' understanding and engagement on priorities and key initiatives. including employees. This position requires skills in communications, public relations, media relations, content strategy, understanding target audience, public relations data and analytics, proactive and reactive communication efforts and project management, experience managing proactive and reactive communication efforts, and a passion for storytelling. Experience in corporate communications/employee communications and stellar writing skills required.

    • Contributes to the department development, implementation, and evaluation of the annual business plan, collaborating with the Chief Communications Officer and Director of Communications. Develops strategic communications planning, content development and execution across various communications channels.
    • Builds and leads a communications program to shape employee engagement; ensures that Pacific Clinics takes full advantage of new communications tactics and creates innovative ways to share information with and motivate employees.
    • Manages external communications strategy in partnership with Public Relations team, including developing compelling key messages including talking points for speakers and ghostwriting for leaders and departments.
    • Serves as a writer and editor, composing creative briefs and original drafts.
    • Develops articles for owned and paid media. Produces content for internal and external newsletters and blogs, reviewing readership and click-thru rates and identifying opportunities for improvement.
    • Identifies newsworthy opportunities within regions or functions; produce press releases and pitch ideas. Analyze earned media and message pull-through; work with the director of communications and chief communications officers on media responses. Develops board-ready level reports on performance.
    • Supports the department by maintaining the digital asset management database and maintaining HIPAA media releases and other documents. Ensures that all communications meet compliance standards.
    • Supports film production, social media, collateral development and marketing as required by drafting content or editing.
    • Develops and maintains an issues management tracker detailing all potential reputational issues of concern to the agency. Support crisis communications, as required.


      • Bachelor's Degree (BA) in Journalism, Communications, Public Affairs, Public Relations, Liberal Arts, Marketing or related field required. Master's Degree and APR, a plus.
      • Five (5) years progressive experience in communications, with an emphasis on internal and external communications, project management and employee engagement.
      • Ability to manage multiple priorities and work under pressure in fast-paced environment.
      • Highly detail-oriented, with excellent planning and follow-through skills. Must be able to deliver and complete projects without supervision.
      • Outstanding written and verbal skills, and proven experience managing high level communication plans and employee engagement events.
      • Attention to detail, highly-organized with creative instincts and an entrepreneurial spirit.
      • Demonstrated ability to develop effective executive communication content, articles, and press releases requiring minimal editing and rework.
      • Ability to translate complicated concepts into clear, compelling language for audiences ranging from key stakeholders to media to consumers.
      • Ability to interact with senior management and provide counsel on corporate communications with confidence and ease. Must be able to interact with employees at all levels, including senior executives and able to handle highly sensitive and confidential information.
      • Ability to work both independently and within a team to effectively produce quality work product; experience managing contractors.
      • Strong work ethic and ability to multi-task/manage multiple priorities and deadlines.
      • Organized, detailed, adaptable, and personable; results-oriented and team player.
      • Available to work evening and weekends as needed. Light travel required, as needed.
      • Excellent writing, editing and proofreading skills required.
      • Strong video production a plus.
      • Strong computer and technical skills required, particularly the use of Microsoft Office applications.
      • Knowledge and ability to quickly develop press releases and write articles in AP format is essential.
        • Must pass Department of Justice (DOJ), Federal Bureau of Investigations (FBI), background clearance.
        • Must possess a valid California driver's license and maintain an insurable driving record under the Clinics' liability policy.

          Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the Los Angeles Fair Chance Initiative for Hiring.

          All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Keywords: Pacific Clinics, Arcadia , Communications Manager, Executive , Arcadia, California

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