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Food Safety and Quality Assurance Manager

Company: Din Tai Fung
Location: Arcadia
Posted on: January 25, 2023

Job Description:

DIN TAI FUNG RESTAURANTS

Job Title: Food Safety and Quality Assurance Manager
Compensation: $110,000 - $150,000 annually - Depending on Experience
Location: Remote position until further notice

ABOUT US:
Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or steamed soup dumplings, each made by hand with our "Golden Ratio" of 18 folds. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization, and service, and currently has over 170 locations worldwide, including 13 US locations in California, Washington, Oregon, and Nevada.

ABOUT THE ROLE:
The Food Safety and Quality Assurance Manager is responsible for upholding the Company's food quality and presentation standards for all production lines, and also responsible for policy, strategy and testing methodology to meet regulatory authority compliance in regard to the company products.

WHAT YOU'LL DO:

  • Enhance quality control measures and testing processes to make sure every production batch meets our recipe and brand standards.
  • Create food safety SOPs for all goods flowing in and out of the Central Kitchen (temperature monitoring, shelf life requirements, product rotation, etc.).
  • Create safety and training procedures around operating all equipment and machinery
  • Support R&D and testing of new Suppliers, specifications, and recipes.
  • Create product specification documents and Supplier requirements for all raw materials.
  • Align with other central kitchens and markets to promote standardization across FSQA programs.
  • Implement traceability measures to be able to track each production batch back to each Supplier and/or farm's lot code.
  • Design systems and operational changes to reduce risk of foreign materials.
  • Work with key internal and external stakeholders on any product recalls or withdrawals.
  • Taking responsibility and being accountable for ensuring all product lines are made in accordance with the company procedures, food safety standards, labeling, and packaging requirements, and regulatory compliance.
  • Monitoring the quality of all aspects of the product lines and conducting routine quality assurance audits.
  • Playing a customer-facing role as needed, interacting with restaurant management for a variety of reasons, including product runs, during audits, on conference calls, and while addressing complaints.
  • Pioneering new systems, standard operating procedures, and departmental policies to improve the quality control process.
  • Leading improvements in product execution, reduced defect rate, and production efficiency.
  • Helping to relay new company policies to the Departments and reinforce adherence to all company policies. Contributing to the development of training material and process improvements for quality control.
  • Establishing metrics and key performance indicators for productivity, product release turnaround time, defect rate mitigation, defect rate recovery, and compliance.
  • Attending the weekly meeting with the Management Team to address any quality matters, relay opportunities, and challenges.
  • Facilitating efficient and effective meetings with quality staff, ensuring all processes and procedures and other information is reviewed for production.
  • Discuss employee performance with the management team and mentoring team members to constantly improve by setting positive examples.
  • Maintaining a work environment that is organized, efficient, and in line with Din Tai Fung Core Values.
    SUPPORTING FUNCTIONS:
    • Cleaning, organizing, and maintaining the working areas and all adjacent areas
    • Lifting/moving boxes, bags, chairs, and tables (up to 50 pounds)
    • Maintaining confidentiality regarding all proprietary information, including but not limited to recipes and Standard Operating Procedures ("SOP's").
      JOB REQUIREMENTS:
      • Manager's Food Handler's Card
        • All managers at Din Tai Fung Commissary Kitchen are required to hold a manager's food handler certificate that is accepted by the state. Please note that this is different from the conventional food handler certificate that is required by all food service workers.
        • If you already hold this certificate, please upload a copy of your certificate during the onboarding process. When you need to renew it, please let HR know at least 60 days before the expiration date, and the company will reimburse the fee for you. You can submit the reimbursement request with the receipt to the Paycom Employee Self-Service Portal Expense section.
        • If you do not hold this certificate, please note that you are required to submit it to Paycom within 30 days of your hire date
        • Please go to and enroll in the class. Once the class is completed and you receive your certificate of completion, please enroll for the exam. Once you pass the exam, you will receive a copy of your Manager's Food Handler Certificate.
        • Please upload the certificate to Paycom. The company will reimburse the fee for you. You can submit the reimbursement request with the receipt to Paycom Employee Self Service Portal Expense section.
        • Up to date with food safety laws and regulations (OSHA, USDA, FDA)
        • Experience supervising direct reports and conducting internal or external FSQA audits
        • Read, understand, and follow the Employee Handbook and all company policies and procedures
        • Strong organization skills and problem-solving skills
        • Able to make simple math calculations
        • Strong computer skills:
          • Microsoft Office Suite (Excel, Word, Publisher, PowerPoint) Required
          • Able to write in a legible fashion simple correspondence
          • Able to effectively and professionally communicate in a one-on-one situation, be it with team members, vendors and/or clients
          • Proper dress policy and non-slip shoes worn at all times
          • Positive and Professional Attitude
            PHYSICAL DEMANDS
            • Frequently needs to work in wet or humid conditions, near moving parts, in extreme non-weather heat, and in extreme non-weather cold
            • Regularly required to sit, stand, walk, bend, lift, use hands and fingers, reach with hands and arms, talk and/or hear.
            • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perceptions, and the ability to adjust focus
            • Must be able to lift up to 50 pounds multiple times per day and push a cart weighing up to 100 lbs.
            • Constantly exposed to both hot and cold temperature conditions is pertinent.
            • Must practice proper body mechanics and use appropriate personal protective equipment to avoid injury:
              • Cutting gloves when cutting
              • Back support belt when lifting heavy items
              • Goggles and long gloves when working with chemicals
              • Other PPE as needed (if applicable)
              • Follows all safety procedures, uses restaurant safety words during all shifts, and asks for assistance as needed

                NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

                SALARY FOR FOOD SAFETY AND QUALITY ASSURANCE MANAGER: $110,000 - $150,000 annually - Depending on Experience
                LOCATION: Remote position until further notice. The Din Tai Fung USA Corporate Office is located in Arcadia, CA.
                BENEFITS FOR DISTRIBUTION MANAGER:
                • Competitive Pay & Benefits
                • Din Tai Fung provides 80% employer contribution for individuals and 50% employer contribution for eligible dependents toward medical insurance plans for all eligible employees.
                • 401k Plan with company match
                • Wellness & Health Reimbursements
                • Employee Meal Discounts
                • Opportunities for growth; we love promoting within!

                  Din Tai Fung is an Equal Opportunity Employer and complies with the Fair Chance Initiative. Potential applicants may be required to submit to a background check and drug test as part of the employment process. Din Tai Fung is an Equal Employment Opportunity Employer - M/F/D/V

                  Applicant must be 18 years of age or older and able to provide documentation to work in the United States legally. Offer contingent on criminal background check.

                  Compensation: $110,000.00 - $150,000.00 per year

                  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

                  ABOUT DIN TAI FUNG

                  Din Tai Fung is a Chinese restaurant specializing in Xiao Long Bao, or soup dumplings. Originally founded in Taiwan as a cooking oil retail business in 1958, Din Tai Fung was reborn as a steamed dumpling and noodle restaurant in 1972. Since its founding, Din Tai Fung has become world-renowned for its quality, standardization and service. The Hong Kong branch has been awarded a Michelin star five times. Din Tai Fung currently has over 170 locations in 13 countries worldwide.

Keywords: Din Tai Fung, Arcadia , Food Safety and Quality Assurance Manager, Executive , Arcadia, California

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