Assistant Customer Service & Sales Manager (NE)
Company: Cathay Bank
Location: Arcadia
Posted on: January 22, 2023
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Job Description:
People Drive Our SuccessAre you enthusiastic, highly motivated,
and have a strong work ethic? If yes, come join our team! At Cathay
Bank - we strive to provide a caring culture that supports your
aspirations and success. We believe people are our most valuable
asset and we proudly foster growth and development empowering you
to achieve your professional goals. We have thrived for 60 years
and persevered through many economic cycles due to our team
members' drive and optimism. Together we can make a difference in
the financial future of our communities.Apply today!What our team
members are saying:Video Clip 1 Video Clip 2 Video Clip 3 Learn
more about us at cathaybank.com GENERAL SUMMARYResponsible for
supporting the branch sales goals while overseeing all aspects of
customer service levels and branch operational integrity.
Responsible for personnel administration, staff development as well
as the service driven sales culture of branch banking. Promote,
implement, and ensure quality customer service. Provide operational
support to areas involving business development and portfolio
administration. Support customer retention and acquisition programs
by partnering with related Cathay department colleagues to
proactively provide services for customers. Ensure regulatory
compliance and staff adherence to bank policies and procedures.
Maintain operational integrity of the branch.DIRECT REPORTSThe
incumbent supervises Relationship Bankers and all Operations staff
(depending on the branch's staffing requirements)ESSENTIAL
FUNCTIONSService & Sales ResponsibilitiesInteract in an effective
and professional manner with all levels of bank personnel,
corporate and bank clients demonstrating commitment to quality and
extraordinary customer serviceEnsure staff are actively profiling
customers during new account and teller transaction process to
identify cross sell opportunities to meet customer
needs/requirementsResponsible for developing and tracking
individual performance goals. Develop coaching and mentoring
process for staff to ensure their performance meets bank customer
service, sales, and operational requirementsEstablish and manage
achievement of assigned team and individual sales production
goalsCollaborate with Branch Manager / Relationship Manager in
support of prospect and customer calls to develop customer
onboarding plan, including set-up of products and servicesSupport
business development colleagues, and perform marketing activities
as needed in efforts to achieve branch growth and profitability
goalsMay register as MLO (Mortgage Loan Originator)- based on
branch/market needs, to support loan inquiries, interview loan
applicants, and assist with loan related functionsRepresent the
bank by actively participating in outside civic/community affairs,
business/ industry-related organizations and other professional
activities as appropriate Operations, Management & Administration
ResponsibilitiesDirect the operations functions of the branch. This
encompasses the full knowledge of branch functions which include-
new accounts, teller operations and safe box. The incumbent acts as
the resident expert on procedural, risk and regulatory functions
within the branchEnsure that the branch consistently complies with
all bank policies/procedures, banking regulations and meets
satisfactory audit rating. Implement appropriate controls and
oversight for any identified deficienciesEnsure sound operating
conditions are maintained in the branch by utilizing the daily and
monthly operational and reporting reviews along with completion of
required branch certificationsPerform staffing evaluation to ensure
appropriate levels of staffing and skill sets in support of
customer service requirements. Work with Branch Manager and
Regional management on effective staff deployment and
utilizationEnsure performance reviews/evaluations of the branch's
non-officer staff and officers as assigned, are completed timely,
objectively and with proper emphasis on individual development,
coaching skills, customer service skills and sales/referral
activitiesRecommend hires, transfers, terminations, salary
adjustments, performance standards and reviews. Approve employee
daily time records, work assignments, vacations, sick pay, etc.May
serve as Safety and/or Security Officer for the
branchQUALIFICATIONSEducation: College degree a plus.Experience:
Three to five years' experience in a similar capacity with
management/supervisory responsibilities. Comprehensive knowledge of
all aspects of branch service functions. Thorough knowledge of bank
policies and procedures. General knowledge of complex support
systems, branch efficiency and productivity, and personnel policies
and procedures. Direct sales experience desired. Computer
experience (Microsoft Word, Excel, Outlook)
required.Skills/Ability: Good management skills with emphasis on
planning, organization and scheduling. Excellent verbal and written
communication skills. Bi-lingual English and Chinese (Mandarin or
Cantonese) preferredOTHER DETAILS $22.00 - $28.00 / hourPay
determined based on job-related knowledge, skills, experience, and
location.Cathay Bankoffers its full-time employees a competitive
benefits package which is asignificant part of their total
compensation. It is our goal to provideemployees with a
comprehensive benefits package to fit their needs whichincludes,
coverage for medical insurance, dental insurance, vision
insurance,life insurance, long-term disability insurance, and
flexible spending accounts(FSAs), health saving account (HSA) with
company contributions, voluntarycoverages, and 401(k). Cathay Bank
may collect personal informationfrom potential job candidates and
applicants. For more information on how wehandle personal
information and your applicable rights, please review our Privacy
Policy.Cathay Bank is an Equal Opportunity and Affirmative
ActionEmployer. We believe in diversity, equity, and inclusion in
the workplace. Wewelcome applications for employment from all
qualified candidates, regardlessof race, color, ethnicity,
ancestry, citizenship, gender, national origin,religion, age, sex
(including pregnancy and related medical conditions,childbirth and
breastfeeding), reproductive health decision-making,
sexualorientation, gender identity and expression, genetic
information orcharacteristics, disability or medical condition,
military status or status asa protected veteran, or any other
status protected by applicable law.Click here to view the EEO is
the Law poster inEnglish. Poster- EnglishClick here to view the EEO
is the Law supplement in English.Supplement- EnglishClic aqu-- para
ver la EEO es la Ley p--ster enespa--ol. Poster- Spanish Clic aqu--
para ver la EEO es la Ley suplementoen espa--ol.Supplement-
Spanish??????EEO????????Poster-
Chinese??????EEO???????????"Supplement- ChineseCathay Bank
endeavors to make www.CathayBank.com accessibleto any and all
users. If you would like to contact us regarding theaccessibility
of our website or need assistance completing the
applicationprocess, please contact, Mickey Hsu, FVP, Employee
Relations Manager, at (626) 582-7370 or mickey.hsu@cathaybank.com.
This contact information is for accommodation requests only
andcannot be used to inquire about the status of applications.Apply
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Keywords: Cathay Bank, Arcadia , Assistant Customer Service & Sales Manager (NE), Executive , Arcadia, California
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