Bus Operations Control Center Manager

Company: Transdev
Location: Arcadia
Posted on: November 19, 2022

Job Description:

Bus Operations Control Center Manager Arcadia , California Apply Now The Bus Operations Control Center is responsible for all revenue bus service, radio communications, vehicle fleet management, planning and directing bus operations, coordination of transit supervisors, spontaneous decision making, answering phone calls, and performing computer data entry tasks, Responsible for ensuring safe and effective delivery of transit service to our customers through responsible supervision and communication with Bus Operators. Position facilitates and supervises communications, coordinates the restoration of bus service and appropriate personnel, keeps City informed of any service disruption.ResponsibilitiesSupervises the scheduling and dispatching of drivers; directs and schedules work of Dispatch staff.Supervises the funnction of scheduling and dispatching drivers both via radio and window dispatch workAnswers calls from clients and schedule servicesMaintains records, logs, and schedules of the calls received to schedule transit services, drivers dispatched, and customer cancellations or no-showsEnters data into spreadsheets and databasesPrepares reports on all activities occurring during their shiftsCreates the daily schedules and work flow related to daily schedulingServes as an emergency contact for drivers in the fieldCoordinates communications between drivers and other supervisory, Risk Management, and Training/Safety personnel.Coordinates with municipal, county and other agencies in emergency situations or in traffic-routing problems, detours, enhanced service requirementsProvides coordination of schedules and directs work of Dispatchers in absence of Manager; works closely with Manager to administer the Dispatch functionDocuments and issues disciplineWork closely with Scheduler and act as a back up if needed.Other duties as required.QualificationsEducation, Licensing, and Certifications :High school diploma or equivalent, such as GED, requiredA valid drivers' licenseExperience :

• Three(3) to Five(5) year experience in heavy radio or dispatch, preferably in a public transit environment.Skills and Knowledge Required:Ability to organize logical and efficient schedules and routes and adapt to changesKnowledge of city street systems, peak traffic times and locations, and effects of weather on street conditionsAbility to read, comprehend and understand a mapAbility to read, understand, and interpret transit system operating rules, regulations, poloicies, phases and routesGeneral knowledge of the methods of operating two-way communications equipment and proper procedures, and ability to communicate via radio or communications systemStrong written and oral communications skillsAbility to remail calm and organized in emergency and complex tranist operation problemsAbility to use a multi-line phone system and handle multiple tasks concurrentlyAbility to interact professionallywith internal and external customers on all levels and be able to work well with diverse groupsPre-Employment Requirements:
  • Must submit to drug testing and a criminal background checkPhysical Requirements:Must be able to work shift or flexible work schedules as needed given that this is a 24/7 operating facility.Majority of work is accomplished indoors and in air conditioned or well ventilated facilitiesMajority of work is accomplished in an office or in a cubicle space equipped with a telephone or computer.The employee is generally subjected to long periods spent sitting, typing or looking at a computer screen.About Transdev:Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities. www.transdevna.com The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Job Locations USA-CA-ArcadiaPosted Date 6 days ago (10/7/2022 5:41 PM)Requisition ID 2022-24010Position Category Customer Service/Call Center/Dispatch/Reservationist/Scheduler

Keywords: Transdev, Arcadia , Bus Operations Control Center Manager, Executive , Arcadia, California