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Area Branch Manager

Company: Ts Banking Group
Location: Arcadia
Posted on: September 16, 2022

Job Description:

First National Bank and Trust Company (formally knownas the State Bank of Arcadia), an affiliate of TS Banking Group, isseeking to hire an Area Branch Manager. This role isdirectly responsible for the Personal Banking branch environment anddirectly leads all Personal Banking branch staff within the assignedbranch locations. The role constitutes a heavy focus on formal peopleleadership, entailing a strong focus on talent assessment, talentalignment, and talent development. The role is responsible forensuring the branches deliver on client experience expectations whileensuring policies and procedures are followed.Education and experience preference includes: Bachelor's degreepreferred. Five to ten years' experience in branch banking required.Three to five years' management experience required.Experience and Skills:

  • Conduct interviews, hire new staff, and provide employee orientation.
  • Hold regularly scheduled one-to-one meetings with all directreports at a regular frequency.
  • Assess employees' successfulness, identify and implement trainingneeds. Provide timely and constructive feedback to ensure concernsare remedied in a timely manner.
  • Regularly observe branch needs and performance trends, adjuststaffing methods and administer training to achieve the bestpossible branch staffing outcomes. Manages the staffing schedule,coordinating staffing availability, staffing expectations, andbranch hours.
  • Implement and reinforce branch performance (sales, cross-selling,and referral) goals. Facilitate weekly huddles to discuss results,product rollouts, etc.
  • Develop and implement plans to include calling on maturingaccounts, leads, referrals, new account follow-up, and otherprospecting opportunities for the designated market area. Trackresults in the CRM and follow up as appropriate.
  • Coordinate with VP Personal Banking on improving processes andoverall branch effectiveness.
  • Coordinate with Talent Development to ensure employee training isbeing accomplished within expected timeframes.
  • Implement and reinforce organizational policies and procedures toensure quality control objectives are met.
  • Routinely monitor risk management trends. Coordinate with Branchand Deposit Operations to ensure streamlined branch activity and toidentify and administer improvement needs.
  • Review daily overdraft report and make pay or return and charge orno charge decisions.
  • Maintain thorough product knowledge of all TS Banking Grouppersonal financial products and services. Provide staff training toinclude product knowledge, sales, referrals, client services, andpolicy and procedures.
  • Perform various audits as assigned by the Internal Auditor.
  • Actively participate in strategic planning for Community Banking.
  • Drive all aspects of the sales and service processes. Set goalsfor the staff and ensure accountability for their sales and referralperformance. Plan and facilitate weekly huddles to discuss results,product promotions, etc. Ensure that all results are achieved.
  • Foster and promote exceptional client service based uponguidelines set in the Branch Service Level Agreement.
  • Proactively identify sales opportunities with an emphasis onestablishing profitable client relationships and deepening existingclient relationships. Promote, explain, and sell all personalbanking products and services. Ask clients for referrals.
  • Provide motivation and coaching to staff to ensure that assignedpersonal banking incentive goals are achieved. Conduct skillpractice and provide feedback following the observations of liveclient interactions. Monitor tracking of personal banking incentive program.
  • Develop and implement plans to include calling on existingclients, leads, referrals, new account follow-up, and otherprospecting opportunities for the designated market area. Ensureresults are appropriately tracked in the CRM.
  • Periodically participates in the bank's business developmentactivities, represents the bank in industry and professionalassociations, community organizations, local business groups, etc.,and promotes the bank's favorable image.
  • Ability to perform all other duties as assigned.
  • Comply with all banking and company regulations, policies, and procedures.
  • Directly supervises assigned employees and performs administrativeduties associated with staff management (e.g., trains employees,delegates work and ensures the completion of same, prepares andpublishes work schedule, reviews and approves timesheets, coachesand counsels employees, prepares performance evaluations andconducts evaluation meetings, conducts staff meetings, makes salaryand promotional recommendations, participates in recruitment,interview, and hiring process, administers progressive discipline,takes action regarding departmental activities and staff,approves/disapproves requests for leave time, notifies employees ofmandatory training and bank meetings). Carry out supervisoryresponsibilities in accordance with the organization's policies andapplicable laws.
  • Ability to read and interpret documents such as safety rules,operating and maintenance instructions, and procedure manuals.Ability to write routine reports and correspondence. Ability toeffectively present information and respond to questions fromemployees of company and the general public. Must possess goodcommunication skills. Ability to add, subtract, multiply, and dividein all units of measure, using whole numbers, common fractions, anddecimals. Ability to compute rate, ratio, and percent and to drawand interpret bar graphs.
  • Ability to operate the following: telephone, personal computer,printer, copy machine, fax machine. Working knowledge of wordprocessing, spreadsheet, and database software programs. Advanced PCknowledge beneficial.
  • To effectively perform the job, must have reliable transportationto travel to and from work and other work-related events, meetings,interactions with clients, etc.
  • The physical demands described here are representative of thosethat must be met by an employee to successfully perform theessential functions of this job. Reasonable accommodations may bemade to enable individuals with disabilities to perform theessential functions. While performing the duties of this job, theemployee is regularly required to sit and talk or hear. The employeefrequently is required to use hands to finger, handle, or feel andreach with hands and arms. The employee is occasionally required tostand; walk; climb or balance; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to 50 pounds.Specific vision abilities required by this job include close vision,distance vision, color vision, peripheral vision, depth perception,and ability to adjust focus. The work environment characteristicsdescribed here are representative of those an employee encounterswhile performing the essential functions of this job. Reasonableaccommodations may be made to enable individuals with disabilitiesto perform the essential functions.
  • Position may require the ability to work before or after normalbusiness hours, including weekends and overnight travel, to meetrequired deadlines and attend meetings and/or training programs.Competitive benefits package:
    • Health and dental insurance
    • Life insurance package
    • Generous PTO and holiday package
    • 401K contribution and match
    • Professional development expense allowance
    • Gym membership reimbursement
    • Wellness program - If you are having difficulties with the application process, please click here

      EEO Employer/Vet/Disabled
      TS Banking Group is a covered federal contractor or subcontractor subject to the requirements of the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), as amended, and Section 503 of the Rehabilitation Act of 1973, as amended. As such, TS Banking Group is bound by the terms of VEVRAA and Section 503, and shall not discriminate against individuals with disabilities, and is committed to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

      TS Banking Group maintains an Affirmative Action Plan for the purpose of proactively seeking employment and advancement in employment of qualified protected veterans and individuals with disabilities. As an individual interested in employment with TS Banking Group, or as one of TS Banking Group's valued employees, TS Banking Group welcomes the opportunity to make its employees and applicants more aware of the TS Banking Group's obligations and affirmative efforts. Upon request, TS Banking Group will make accessible to you its Affirmative Action Plan for protected veterans and individuals with a disability. If you are interested, please submit a written request to Angela Avis during the HR Office's operating hours (9 a.m. to 4 p.m.), and we can schedule a time for you to review the Affirmative Action Plan. (Alternatively, a copy of TS Banking Group's Affirmative Action Plan is available electronically on TS Banking Group's intranet site.) Remote employees not physically located at the facility may access the Affirmative Action Plan through the intranet site, or may request a copy of the Affirmative Action Plan for review and return should no internet access be available.

Keywords: Ts Banking Group, Arcadia , Area Branch Manager, Executive , Arcadia, California

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